Outset Collection by Hilton

Franchisor requires OnQ system (proprietary property management system called Hilton Property Management System/HPMS, developed with HotelKey Inc., includes reservations, property management, revenue management, rate & inventory management, forecast management, learning management; must refresh at least every 3 years). Required systems: Guest Internet Access (StayConnected program), Global Revenue Optimization (GRO) system, Delphi system (cloud-based sales and events from Amadeus Hospitality), Connected Room system, Digital Floor Plan, Digital Key system (part of OnQ), Digital Payment system (Adyen), and Hilton Opening Transition Tool (up to $1,000 license fee). OnQ connectivity fees currently $400-$600/month; hardware and software maintenance support fees currently $2,042-$6,435/month; OnQ email fees currently $7.92 per user/month plus $12.50/month for mobile delivery; Connected Room maintenance fees currently $455-$720/month; Delphi fees currently $858 per user/year. Franchisor provides required business computer systems and may periodically change them. Franchisee must acquire hardware and software; some from HSS affiliate or designated vendors (proprietary elements), some from preferred or non-preferred third-party vendors.