The UPS Store

$USTPF500 #7
CategoryServices
SubcategoryPostal & Business Centers
ParentUnited Parcel Service, Inc.
Founded1978
Completeness34/34 (100%)
Years in Business47
Began Franchising1980
HQSan Diego, CA
Executives16
Main Phone(858) 455-8800
FDD IssuedApril 23, 2026
Last UpdatedMay 19, 2026
FDDs2026 · 2025 🔒
Franchisor

The UPS Store Centers are retail service businesses which offer mail and parcel receiving, packaging, and shipping services through various carriers and provide a wide range of other authorized products and services, including notary, printing, copying, office supplies, and communications services.

The UPS Store, Inc. (TUPSS), wholly owned subsidiary of publicly-traded parent company UPS. Leadership includes President Sarah Casalan (San Diego/Chicago/Atlanta); VP Finance Eric Woltering (Atlanta); VP Strategy & Transformation Efrain Inzunza (San Diego); VP Marketing & Sales Michelle Van Slyke (San Diego); VP Franchise Sales Stephen Chambers (San Diego); VP HR/Training Herbert Garrett (San Diego); VP Operations T Brett Battes (San Diego/Shawnee, KS); VP Retail Operations Sean O'Neal (San Diego); VP Design & Construction Michael Franklin (Jackson, MS); multiple Regional VPs; plus corporate officers Norman M. Brothers Jr. and Brian Dykes serving dual roles at UPS parent company.

The UPS Store Centers are retail service businesses which offer mail and parcel receiving, packaging, and shipping services through various carriers and provide a wide range of other authorized products and services, including notary, printing, copying, office supplies, and communications services.

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Inside the full scorecard
FranDeals Score
34-box data-completeness and quality rating
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Franchisee Health Score
Operator-side financial health signal
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Fees & Investment
Franchise fee, royalty, total startup cost (Items 5–7)
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Financial Strength & Stability
Current ratio, debt/equity, ROE, margins (Item 21)
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Item 19 — Financial Performance
Average unit revenue, revenue spread, payback
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Unit Count & Growth
Systemwide units and multi-year growth (Item 20)
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Outlet Trajectory
Openings, closures, survival & turnover rates
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Executive Team
Officers and directors (Item 2)
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Franchisee Roster
Current and former franchisee operators
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Litigation & Disclosures
Item 3 legal matters, Item 4 bankruptcy
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News & Peer Comparison
Recent signals and category benchmarks
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